Shipping

Shipping Information

After 25 years and millions of orders to customers around the *world, we know how important shipping is. That is why we continue to deliver the following to our customers:

• A commitment to dispatching orders within one business day
• Expanding our DHL Express Courier delivery option to more countries

*You are currently on our United Kingdom website and from this website, we only ship to addresses within the United Kingdom. If you need to send a parcel to a country other than the United Kingdom, please contact us.

Shipping with DHL Express Courier^*

Country	Order Value	Cost	Target Delivery Time to Country (Business days)
One-time Purchase
United Kingdom	Between £100 - £134.99*	FREE	3 - 7 days
	£75 - £99.99	£12
	Under £74.99	£24
	Over £135 - Courier not available**
Subscribe and Save
United Kingdom	Between £100 - £134.99*	FREE	3 - 7 days
	Under £99.99	£10
	Over £135 - Courier not available**

Xtend-Life is utilizing the DHL GoGreen Climate Neutral service to combat climate change by offsetting emissions throughout the transportation of their shipments through DHL.

With each shipment, DHL makes a corresponding contribution to a climate protection project through investments in verified and high-quality projects.

* Please note: Irrespective of your preferred shipping method, duties, taxes + handling fees may apply. It is the customer’s responsibility to understand the regulations around importing into your country of residence. If you are unsure; please ask your local Customs authority for information on de minimis thresholds and if duties, taxes or any other charges will be applied to your order.  Any costs that may be charged by your Customs Authority are the responsibility of you, the customer.

** Shipments to the UK incur additional charges for all orders £135. Our normal process is if your order value is over £135 we will split it into shipments of a lower value and provide free Air Mail delivery in separate shipments so you can avoid the charges. Unfortunately, due to the nature of our agreement, this option is not available for courier.

** Delivery timeframes may increase in peak mailing times such as holiday seasons or global sales campaigns.

Order Confirmation Emails

As soon as you confirm your order, an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.

Tracking Your Order

We offer a free Track and Trace shipping service to the United Kingdom enabling you to monitor your parcel every step of the way. This is a free service that comes with standard shipping. DHL express courier delivery also offers tracking. Your tracking number will be provided in your shipping confirmation email and you can start tracking your order a few hours after it has been dispatched.

Declaration of Value and Contents

We declare the full value of your order on the shipping declaration label and documents. We label the contents as "Dietary Supplements" and/or "Cosmetics".

Import Duties and Possible Restrictions

For customers in the UK, we have a prepaid VAT system to make your delivery experience better. Our prices include 20% VAT for UK customers and we can ship orders up to £135 with this system. The purpose of this is to minimize the inconvenience of parcel collection and avoid unexpected handling fees experienced by UK customers.

Each country has different regulations about buying products from other countries. You are responsible to make sure that buying nutritional supplements from New Zealand is allowed. In regard to the Xtend-Life Skincare range, we are able to distribute this worldwide. If you have any questions, please notify our Customer Care team.

If the customs office in your country returns your order to us - either because you did not have permission to import such supplements or because such supplements are banned, we will refund your credit card as per our refund policy.

Missing Orders

There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.

In most cases the replacement can be shipped after an investigation is completed.

Xtend-Life takes no responsibility for orders that are stolen once delivered. Proof of delivery is indicated by the tracking information provided by the shipping service. Therefore, no refund or replacement would be forthcoming.