Refunds and Returns

Please watch our video walkthrough on this page.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click on 'Reschedule'
• Choose how you wish to reschedule by selecting the most suitable option for your needs and Save Changes.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click on the Skip tab
• You will be given the option to either gift your order to someone else or you can select 'Yes, Skip this order'.

Yes, you can skip a product(s) in future orders.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click on 'View Your Next Order' or 'View Upcoming Orders'
• Click the arrow for the product that you want to edit
• You will have the choice now to Reschedule/Skip this product.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click on 'Manage subscriptions'
• Click on 'Manage this Subscription' (which can be found under the product name)
• Scroll down and click on 'Cancel Subscription'/Click on Cancel Subscription

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click on 'Address & Payment details'
• Click on 'Manage Payment Methods'
• Click on 'Edit'
• Click on 'Send Edit Payment Link'
• You will be sent an email to your Inbox. If you do not see this within a few minutes, please check your Spam/Junk Folder

Please watch our video walkthrough on this page.

Six months.

No, you can’t set your subscription to ship on a certain date each month, but you can log in and reschedule your next order to ship on a specified date if you wish.  If that date falls on a Saturday, Sunday or public holiday it will ship the next business day. Please refer to our FAQ ‘How do I reschedule my order’

We advise making changes no later than 10:00pm Eastern Standard Time (EST) the day before the scheduled date of the order.

Payment processing starts at 12:00am Eastern Standard Time (EST) the day of the scheduled date of the order.

Yes, you can.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click on 'Address & Payment Details'
• Click on 'Manage addresses'
• Click on 'Add a New Address'

Yes, you can. Simply set up two different subscriptions. See FAQ 'How do I create a subscription'.

Yes, you can. Simply set up two different subscriptions. See FAQ 'How do I create a subscription'.

Yes, you can.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click 'View upcoming orders'
• Click 'Add discount'
• Enter the discount code and click 'Apply'

Mastercard, VISA, AMEX, PayPal, Google Pay, Apple Pay and Shop Pay.

Please contact our Customer Relations Team here.

Please contact our Customer Relations Team here.

Yes, we can reactivate your subscription. Please contact our Customer Relations Team here.

You can also reactivate a cancelled subscription from your Subscribe & Save portal.

• Log in to your account
• Under the Subscribe and Save menu, click 'Manage Orders'
• Click 'Manage Subscriptions'
• Click the 'Inactive' tab
• Click 'Reactivate'

Prices are subject to change without notice.

Yes, if you have had a previous Loyalty Program account you will see all your past orders by logging in to your account.

Flexi-ship has now been discontinued. However, with our Subscribe & Save program, you can reschedule and skip orders as you wish.

Yes, you can.